Refund policy

Return and refund policy
Last updated: October 20, 2026

Returns within 30 days
You can return any item within 30 days of delivery. Items must be unused and in their original packaging. We may reduce a refund if an item comes back used or damaged.

Changed your mind?
Email us at support@ezpickin.com with your order number and the item you’d like to return. We’ll email you a prepaid return label, and $6.99 for return shipping will be taken out of your refund. Please contact us before sending anything back.

Damaged, defective or wrong item: free
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including any shipping you paid, at no cost to you. You don’t need to send a damaged item back unless we ask.

Cancellations
You can cancel your order within 1 hour of placing it for a full refund. Email support@ezpickin.com with your order number. After that, we’ll still try if your order hasn’t shipped, but we can’t promise it. Once your order has shipped, please return it under this policy instead.

Exchanges
The quickest way to get a different item is to return the one you have and place a new order. Contact us if you need help.

Refunds
We’ll email you once your return reaches our warehouse and is checked. Approved refunds go back to your original payment method within 5 business days. Your bank or card company may need a few extra days to show it. If you don’t see your refund within 10 business days of our email, contact us.

This policy does not limit any rights you may have under consumer protection laws, including if goods are defective, not as described, or not delivered.

Contact
To cancel an order, start a return, ask about an exchange or report a damaged item, email support@ezpickin.com. We answer within 1 business day.